Refund policy

We make personalized and customized products. We coordinate the layout of the product with the customer beforehand. That is why we do not accept returns. We can accept a return only if there is a defect (although this is almost impossible because the product is handmade, and at all stages of production is thoroughly checked). But if this happens and the product is defective, please contact us within 30 days and we will redo the product or consider a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infosteelstory@gmail.com. Please note that returns will need to be sent to the following address: Bychykhin Olexandr, Venturska 277/16, 811 01 Bratislava-Stare Mesto

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at infosteelstory@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infosteelstory@gmail.com.